Support

We are available all the time. Literally.

We can move, setup, install, test, train you how to use, design workflow for, and – of course – repair or replace your editing systems and storage solutions.

With us, you will never submit a ticket or wait to be “connected to IT.” When you hire us, a member of our team becomes your dedicated contact. When you have a problem, you can call your account manager directly.

If something stops working, we’ll come to fix it. If we can’t fix it, we’ll get you a replacement as quickly as possible – usually within hours.

Our tech guys are on call 24 hours. If you have daily tech needs, we can even assign dedicated support to work at your location 5 days a week.

If a problem arises, we’ve got you covered. We can remotely access most any of our systems and address the issue, or if you need us to come fix it we’re all over that too. We’ll usually be there within an hour (maybe a little more, and that’s only because we are stuck on the 101. Waze is helpful tool, not a teleportation device, unfortunately…)