Support

We will help you with
Yes, we know that sounds clichéd and insincere, but here’s the thing: we actually mean it. We are a family business, and like to treat our clients like family too. Your priority is our priority, and we will do everything in our power to take care of you. This is why our clients never leave us. Really, never…

24 / 7 / 365 Availability

We are available all the time. Literally.

Full Service

We can move, setup, install, test, train you how to use, design workflow for, and – of course – repair or replace your editing systems and storage solutions.

Direct Access

With us, you will never submit a ticket or wait to be “connected to IT.” When you hire us, a member of our team becomes your dedicated contact. When you have a problem, you can call your account manager directly.

Total Hardware Support

If something stops working, we’ll come to fix it. If we can’t fix it, we’ll get you a replacement as quickly as possible – usually within hours.

Top Notch Tech Support

Our tech guys are on call 24 hours. If you have daily tech needs, we can even assign dedicated support to work at your location 5 days a week.

Crazy Fast Response Time

If a problem arises, we’ve got you covered. We can remotely access most any of our systems and address the issue, or if you need us to come fix it we’re all over that too. We’ll usually be there within an hour (maybe a little more, and that’s only because we are stuck on the 101. Waze is helpful tool, not a teleportation device, unfortunately…)

YES OUR SUPPORT rocks, BUT WHAT ELSE DO YOU NEED?

Whether you’re just looking to rent, lease or purchase the newest equipment, or you want a consultant to help you tackle your budget and hash out workflow, we can do it all.